Refund and Returns Policy
Thank you for shopping at Addi cart. We hope you love your purchase. However, we understand that sometimes things don’t work out. That’s why we offer a hassle-free 14-day return policy.
Eligibility for Return:
To be eligible for a return, your item must be:
- In the same condition as you received it
- In the original packaging
- Unused, and undamaged
How to Return an Item:
- Contact Us: Reach out to our customer support team within 14 days of receiving your order to initiate the return process. You can contact us via info@addicart.com or +92 3215522526.
- Shipping: You will be responsible for the cost of shipping the item back to us. Please ensure the item is securely packaged to prevent damage during transit.
- Refund: We will process your refund online once we receive and inspect your returned item.
Exceptions:
- Personalized Items: Makeup and Jewelry items cannot be returned.
- Sale Items: Sale items are final sale and cannot be returned or exchanged.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund. Please record a video of unboxing your package to avoid any inconvenience.
Please note:
- Return shipping costs are the customer’s responsibility.
- We reserve the right to refuse a return if the item does not meet our return policy criteria.
- Refunds may take up to 3-5 business days to process.
If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact our customer support team.
Addi Cart
info@addicart.com
+92 3215522526
